7 Reasons Why Training Doesn't Produce the Desired Results and What You Can Do To
Seven Reasons Why Training Doesn't Produce the Desired Results and What You Can Do To Improve Your Results
Overview Abraham Maslow said, "If the only tool you have is a hammer, every problem looks like a nail."† As managers, leaders and change agents, we want to improve our organizational performance.† Often training is seen as an important tool in this pursuit.† Training is a fabulous tool!† It can provide awareness, knowledge, skills and maybe even a chance to practice.† However, all of our change efforts aren't nails, so training isn't our only tool. This special report identifies seven common reasons why training doesn't meet it's goals - even when it is the right tool - and more importantly - gives you some action steps to avoid these pitfalls.
The "Who's Accountable?" Game People rarely are held accountable for using what they learned in a course or workshop when they get back to the workplace.† So some people recognize going to training as a game.† That's why training is seldom seen (by anyone in the organization) as what it could and should be - a strategic part of the business, with responsibility for performance enhancement.† Regardless of how training is viewed, if people aren't held accountable, how likely is it that real performance change will occur?† All of the actions below will make accountability clear.
What You Can Do
?†Give people a clear message before participating in training what the expectations of them will be when they return. ?†Plan some time with the participant both before and after the training session. ?†Let participants know before they attend that an action plan is expected as a result of the training session.† (Then be interested in the outcome.) ?†Ask participants how you can help them reach their new performance goals.
The Cafeteria Cause - "Course du Jour" Often training has no connection to the strategic objectives of the organization.† Whether true or not, the prevalent perception in the organization is that there is no rhyme or reason to the latest training course.† This cause is called "Course du Jour" because often organizations offer new training just like some people try new diets.† New business books (and accompanying "hot" new training topics) are published with the frequency of new diet plans - and the similarities continue!† With the fad popular diets, people hear about the new approach, buy the book, get excited, try the diet, and soon leave it - usually before they received any real benefit.† The same thing happens in an organization.† The new training topic, approach, idea or craze is tried and dropped before results can occur..†† There's usually nothing wrong with the training introduced, but usually it isn't supported in the organization - or given the time to work.† In these instances, the company is wasting time and money and confusing the majority of the employees. Maybe most costly however is the risk of fostering cynicism and reducing the credibility of leadership.
What You Can Do
?†Make training decisions based on strategic direction and real performance gaps.† Once those training priorities have been set, stick to them.† ?†Make a commitment to get a return on that training investment.† ?†Resolve to give the training time and support to work. ?†Determine clear performance outcomes for the effort up front.† ?†When a new "hot topic" training course is proposed, ask, "How does this fit with what we've been doing? Is this just our next diet?" ?†Use real work in the training when possible.
The Piling on the Work Paradigm Many times managers and leaders see training as an expensive waste of time.† When they attend classes, they continually think about all the work that is piling up "back in the office".† Their employees see this attitude through their leader's actions.† This thinking grows because leaders don't explain the reasons for the course and don't help people deal with the workload while they are gone.† Since you can't make people learn, these situations can be disastrous in the training session itself.† People may resent having to be in the training because they don't understand why they're there, and they know they'll have to work harder when they get back to the job to catch up.† In this situation the participants may leave more cynical than when they arrived, with few if any new skills to counteract that possible effect.
†What You Can Do
?†Do everything possible to make sure all of management is on-board with the training and its purpose. ?†Make a commitment to get a return on that training investment. ?†Resolve to give the training time and support to work. ?†Determine clear performance outcomes for the effort up front. ?†Set up a plan to handle the work while the participant is learning.† This action speaks volumes about the importance of the training.† It will also improve their ††ability to focus on the session (e.g. "My critical work is being handled", and "††Whew, I'm sure glad that most of my mail will have been handled when I get back!")
The January Third Application Assignment Well designed training with motivated learners will result in people leaving training with some clear ideas about how they plan to apply what they've learned back on the job.† But well intentioned as those plans might be, they may be no more effective than most New Year's Resolutions.† Old habits are hard to break!† Habits are especially hard to break when there is no support for the new skills and behaviors back in the workplace.
What You Can Do
?†Give people a clear message before participating in training what the expectations of them will be when they return. ?†Plan some time with the participant both before and after the training session. ?†Let them know before they attend, that an action plan is expected as a result of the training session.† (Then be interested in the outcome.) ?†Ask them how you can help them reach their new performance goals.† All of these actions will make accountability clear. ?†Give an entire work group training in new information and skills at the same time. (Whenever possible and appropriate.) ?†Use real work in the training when possible.
The Sleepwear Syndrome - "One-Size-Fits-All" Often times a T-shirt or sleepwear is designed to be "one size-fits-all" and serves its purpose.† Training isn't sleepwear and probably won't be effective that way.† Look at it this way: though all the teen-age kids might wear one size of sweatshirt to school, would people wear the same size suit or skirt to work?† If they did, would they look as good or perform well?† In other words, one-size-fits-all garments aren't all that versatile for different situations.† The basic goal of clothing - to cover our body and provide warmth - would be achieved, but many other reasons why we wear clothing would not be satisfied.† The same is true for training in the workplace.† Too often, generic, across-the-board training is administered.† The basic premise with this syndrome is that "We'll give it to everyone - to be fair - maybe everyone doesn't need this information or lack the skills, but at least we will make sure we don't leave anyone out."† In reality often management doesn't really know who needs the new skills and knowledge.
What You Can Do
?†Base training and participation decisions on skills needed to be effective in the workplace.
The Lone Ranger Situation Often people are sent to training as a perk, a reward, or as a way to get them in a new surrounding for awhile.† In most cases, people in a team or work group may never all see the same training, except for the "Course du Jour" or "One-Size-Fits-All" variety.† Some times people need specific skills to perform a specific part of their work.† Often though, the "perk" training workshops are for skills many people in the group could use (or maybe they'll all be sent over-time; after all, everyone can't be gone at once.)† The result?† People come back to work in a vacuum.† Not only are they not accountable (Reason Number One above), but no one they work with has the same new skills and knowledge that they do. Without support, as a Lone Ranger, the new ideas they bring back may not get implemented due to peer resistance or ignorance.
What You Can Do
?†Give an entire work group training in new information and skills at the same time.† (Whenever possible and appropriate.) ?†Build training that is linked to the problems at work as well. ?†Use real work in the training when possible.
The "Name That Tune" Game This problem arises when, in the name of expediency or efficiency, training time is compacted.† Trainers are asked to "Name That Tune" (or complete the training) in shorter and shorter time blocks.† This show starts with "The Management Team only needs an overview", and ends with training being designed to fit a time slot, as opposed to being designed to build specific skills.† The typical result of the "Name That Tune - shorten the session for my people Game", is training that is little more that exposure to a topic area - not training which can transfer real skills, with real practice time in the classroom.
What You Can Do
?†Give the training staff some muscle - let them be strong advocates for training that†is skill based, and not just meant to fill the ever-shortening time slot. ?†Determine clear performance outcomes for the effort up front.
Final Thoughts Training can be expensive, often time consuming, and disappointing - both to the individuals and to the organization.† Training and learning is also vitally important to the success of organizations.† These Seven Reasons are often why training is so disappointing and time consuming.† Taking the actions listed will help reduce the cost, lower the frustration and disappointment and drastically increase the effectiveness of the training in your organization.
Some of you who tuned in for this morning‚Äôs press conference ‚Äď in which seven Labour MPs announced they would quit the party ‚Äď might have heard a surprising commentary. ‚ÄúBetween this and Brexit we are actually fucked,‚ÄĚ an unknown male voice could be heard saying as the even was broadcast live across the BBC Two and BBC News channels. ‚ÄúIt‚Äôs going to be so divided ‚Ä¶ The Conservatives are going to win.‚ÄĚ
A BBC spokesperson said: ‚ÄúDue to an error, we inadvertently broadcast some background comments from another microphone during our coverage of the press conference this morning. We apologised on air once we realised our mistake.‚ÄĚ
This is interesting from Guardian media editor Jim Waterson ‚Äď
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European People‚Äôs party and Socialists & Democrats have run parliament for 40 years
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Sitting on the tarmac at Punta Cana international airport in the Dominican Republic, the private plane was set to take off for an overnight flight to Saint-Tropez in France when police swooped.
Inside the aircraft, a Dassault Falcon 50, officers found four Frenchmen ‚Äď two pilots and two passengers ‚Äď along with 680 kilos of cocaine, with an estimated street value of ‚ā¨20 (¬£17.5m), in 26 battered suitcases.
Hans Leo Maes captures the bridges and stairways that link up the hilly, population-dense city
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Photos and story by Duncan Moore
Nairobi‚Äôs traffic congestion is notorious. Minibuses known as matatus battle for space with cars, motorbikes and hand-drawn carts, causing excruciating gridlock.
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Idea of topping municipal plant in Copenhagen with urban ski resort won accolades for Danish architecture firm
It might be the first waste incinerator the neighbours actually want next door. The shop at the foot of the Amager Bakke waste-to-energy project in Copenhagen is packed with families desperate to be among the first to try its unique selling point: the ski slope on the roof.
‚ÄúI live so close by that I could follow the development,‚ÄĚ says Ole Fredslund, who lives in neighbouring Amager, as he helped his sons Felix and Victor strap on their boots as the slope opened its lifts for the first time on Tuesday. ‚ÄúI guess 90% of the focus is on the fact that there‚Äôs a skiing hill coming, so in a way it‚Äôs very clever. Everybody talks about the ski hill to be, not the waste plant to be.‚ÄĚ
Russian agent allegedly in Bulgaria when Emilian Gebrev poisoned in 2015 and in UK when Skripals attacked
The first sign that something was wrong with Emilian Gebrev was an itchy, bloodshot eye after a dinner in April 2015. The next day he had strange visions of flashing lasers, followed by uncontrollable vomiting. As friends rushed him to hospital, everything went black and he slipped into a coma.
Communities clash over natural resources as arrivals from South Sudan and DRC plunder environment for fuel and construction
The cutting down of millions of trees has sparked angry clashes in parts of Uganda between local people and refugees who have been fleeing conflict in neighbouring South Sudan and the Democratic Republic of the Congo.
The timber is being used for house construction, fuel and to make charcoal. In the north and west of the country, where an estimated 1.1 million refugees are living, massive deforestation is drawing protests by local communities.
Mike Pezzullo admits department faced ‚Äėurgent‚Äô circumstances when deal done with little known firm Paladin
The head of the department of home affairs concedes bureaucrats awarded a controversial $423m contract to Paladin to provide services on Manus Island because of an ‚Äúurgent‚ÄĚ set of circumstances, but Mike Pezzullo denies he was ‚Äúdesperate‚ÄĚ.
Officials from the home affairs department told estimates on Monday they were, in essence, forced to conduct a closed tender process for the contract because the government of Papua New Guinea advised the then Turnbull government in July it could not provide services it had signalled it would provide because it had entered a caretaker period.
Analysis of community where 73% of residents contracted Zika in 2015 offers new clues about epidemic
Scientists studying the 2015 Zika outbreak in Brazil have discovered that people previously exposed to dengue may have been protected from the virus.
Three-quarters of the inhabitants of a favela in the country‚Äôs north-east caught the mosquito-borne Zika virus during the epidemic. The outbreak left more than 3,000 babies across Brazil with microcephaly, a birth defect caused by mothers catching the virus during pregnancy.
In the midst of Venezuela‚Äôs spiralling economic crisis, Natalia and fellow members of a Chavista collective have stepped in to take over production at a local bakery, La Minka. Authorities had suspended operations when the owners were accused of overpricing their loaves and hoarding flour. In March 2017, with the tacit support of the government, the collective began selling affordable bread. This is the story of their fight to safeguard the bakery‚Äôs future and keep the Chavista dream alive
I had to gain the confidence that always seemed to come naturally to my partner to release my inner handywoman
Last year my partner and I moved into a new house. The whole exercise was exhilarating ‚Äď finally, a place we owned ‚Äď but it also unearthed in me a desperation, a deep frustration. For a long time I‚Äôve wanted to be someone who fixes things, builds things, someone who is capable in practical day-to-day tasks. I own tools, I have ideas and I tinker with my surroundings, but I‚Äôve never felt completely at ease in the tasks that various men in my life seem to take on with no backward glance.
In our just-built house there were so many jobs to do with drills, hammers, caulking guns. My drive to learn by doing was offset by disorientation and self-doubt. I wanted to begin improving our house, but I didn‚Äôt know what sort of screws I needed for the curtain rod brackets, or whether I could just drill straight into the plasterboard. My partner, a man, didn‚Äôt have much more experience in these things than I did, but approached the situation with a confidence and bluster that only confused me more.
Cardinals around the world are joining the pope at a forum on tackling abuse. But only radical reform can solve the crisis
When the first meeting in the Vatican of cardinals from around the world to discuss clerical sexual abuse was announced, hopes were high among Catholics. Finally, it seemed, the courageous, mould-breaking Pope Francis was going to force through root-and-branch reforms to tackle the scandal that has done such damage to the reputation of the institution he leads.
Yet even before 180 cardinals assemble on Thursday in Rome for this unprecedented four-day summit, the chance of such prayers being answered is looking increasingly remote. The Vatican press office has been downplaying the event as simply an opportunity to remind senior clerics of the patchy efforts that global Catholicism has made this past quarter of a century to address the thousands upon thousands of cases of priests molesting, abusing and traumatising children in their care.
From Russia to Turkey and Iraq, the rout of the caliphate brings new political considerations and shifting alliances
The collapse of the Isis caliphate‚Äôs last stronghold in Syria is sending shockwaves across the region, changing the calculations of the major powers as they jockey for advantage. Triumphalism in Washington, Moscow and Damascus risks obscuring the human cost of a ‚Äúvictory‚ÄĚ that may quickly prove transitory.
Of immediate concern is the fate of civilians, mainly women and children, displaced from formerly Isis-controlled areas where many were held against their will. The independent International Rescue Committee says up to 4,000 people are fleeing towards the al-Hawl refugee camp in north-east Syria.
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A man opened fire on Friday in a warehouse in Aurora, Illinois, an hour's drive west of Chicago. The shooter, identified as 45-year-old Gary Martin, was an employee at the industrial complex in Aurora. He also wounded five police officers before he was shot dead
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Residents of a coalmining region in Siberia have been posting online videos showing entire streets and districts covered in toxic black snow that critics say highlight a man-made ecological catastrophe in which British industry is compliant.
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