7 Reasons Why Training Doesn't Produce the Desired Results and What You Can Do To
Seven Reasons Why Training Doesn't Produce the Desired Results and What You Can Do To Improve Your Results
Overview Abraham Maslow said, "If the only tool you have is a hammer, every problem looks like a nail." As managers, leaders and change agents, we want to improve our organizational performance. Often training is seen as an important tool in this pursuit. Training is a fabulous tool! It can provide awareness, knowledge, skills and maybe even a chance to practice. However, all of our change efforts aren't nails, so training isn't our only tool. This special report identifies seven common reasons why training doesn't meet it's goals - even when it is the right tool - and more importantly - gives you some action steps to avoid these pitfalls.
The "Who's Accountable?" Game People rarely are held accountable for using what they learned in a course or workshop when they get back to the workplace. So some people recognize going to training as a game. That's why training is seldom seen (by anyone in the organization) as what it could and should be - a strategic part of the business, with responsibility for performance enhancement. Regardless of how training is viewed, if people aren't held accountable, how likely is it that real performance change will occur? All of the actions below will make accountability clear.
What You Can Do
? Give people a clear message before participating in training what the expectations of them will be when they return. ? Plan some time with the participant both before and after the training session. ? Let participants know before they attend that an action plan is expected as a result of the training session. (Then be interested in the outcome.) ? Ask participants how you can help them reach their new performance goals.
The Cafeteria Cause - "Course du Jour" Often training has no connection to the strategic objectives of the organization. Whether true or not, the prevalent perception in the organization is that there is no rhyme or reason to the latest training course. This cause is called "Course du Jour" because often organizations offer new training just like some people try new diets. New business books (and accompanying "hot" new training topics) are published with the frequency of new diet plans - and the similarities continue! With the fad popular diets, people hear about the new approach, buy the book, get excited, try the diet, and soon leave it - usually before they received any real benefit. The same thing happens in an organization. The new training topic, approach, idea or craze is tried and dropped before results can occur.. There's usually nothing wrong with the training introduced, but usually it isn't supported in the organization - or given the time to work. In these instances, the company is wasting time and money and confusing the majority of the employees. Maybe most costly however is the risk of fostering cynicism and reducing the credibility of leadership.
What You Can Do
? Make training decisions based on strategic direction and real performance gaps. Once those training priorities have been set, stick to them. ? Make a commitment to get a return on that training investment. ? Resolve to give the training time and support to work. ? Determine clear performance outcomes for the effort up front. ? When a new "hot topic" training course is proposed, ask, "How does this fit with what we've been doing? Is this just our next diet?" ? Use real work in the training when possible.
The Piling on the Work Paradigm Many times managers and leaders see training as an expensive waste of time. When they attend classes, they continually think about all the work that is piling up "back in the office". Their employees see this attitude through their leader's actions. This thinking grows because leaders don't explain the reasons for the course and don't help people deal with the workload while they are gone. Since you can't make people learn, these situations can be disastrous in the training session itself. People may resent having to be in the training because they don't understand why they're there, and they know they'll have to work harder when they get back to the job to catch up. In this situation the participants may leave more cynical than when they arrived, with few if any new skills to counteract that possible effect.
What You Can Do
? Do everything possible to make sure all of management is on-board with the training and its purpose. ? Make a commitment to get a return on that training investment. ? Resolve to give the training time and support to work. ? Determine clear performance outcomes for the effort up front. ? Set up a plan to handle the work while the participant is learning. This action speaks volumes about the importance of the training. It will also improve their ability to focus on the session (e.g. "My critical work is being handled", and " Whew, I'm sure glad that most of my mail will have been handled when I get back!")
The January Third Application Assignment Well designed training with motivated learners will result in people leaving training with some clear ideas about how they plan to apply what they've learned back on the job. But well intentioned as those plans might be, they may be no more effective than most New Year's Resolutions. Old habits are hard to break! Habits are especially hard to break when there is no support for the new skills and behaviors back in the workplace.
What You Can Do
? Give people a clear message before participating in training what the expectations of them will be when they return. ? Plan some time with the participant both before and after the training session. ? Let them know before they attend, that an action plan is expected as a result of the training session. (Then be interested in the outcome.) ? Ask them how you can help them reach their new performance goals. All of these actions will make accountability clear. ? Give an entire work group training in new information and skills at the same time. (Whenever possible and appropriate.) ? Use real work in the training when possible.
The Sleepwear Syndrome - "One-Size-Fits-All" Often times a T-shirt or sleepwear is designed to be "one size-fits-all" and serves its purpose. Training isn't sleepwear and probably won't be effective that way. Look at it this way: though all the teen-age kids might wear one size of sweatshirt to school, would people wear the same size suit or skirt to work? If they did, would they look as good or perform well? In other words, one-size-fits-all garments aren't all that versatile for different situations. The basic goal of clothing - to cover our body and provide warmth - would be achieved, but many other reasons why we wear clothing would not be satisfied. The same is true for training in the workplace. Too often, generic, across-the-board training is administered. The basic premise with this syndrome is that "We'll give it to everyone - to be fair - maybe everyone doesn't need this information or lack the skills, but at least we will make sure we don't leave anyone out." In reality often management doesn't really know who needs the new skills and knowledge.
What You Can Do
? Base training and participation decisions on skills needed to be effective in the workplace.
The Lone Ranger Situation Often people are sent to training as a perk, a reward, or as a way to get them in a new surrounding for awhile. In most cases, people in a team or work group may never all see the same training, except for the "Course du Jour" or "One-Size-Fits-All" variety. Some times people need specific skills to perform a specific part of their work. Often though, the "perk" training workshops are for skills many people in the group could use (or maybe they'll all be sent over-time; after all, everyone can't be gone at once.) The result? People come back to work in a vacuum. Not only are they not accountable (Reason Number One above), but no one they work with has the same new skills and knowledge that they do. Without support, as a Lone Ranger, the new ideas they bring back may not get implemented due to peer resistance or ignorance.
What You Can Do
? Give an entire work group training in new information and skills at the same time. (Whenever possible and appropriate.) ? Build training that is linked to the problems at work as well. ? Use real work in the training when possible.
The "Name That Tune" Game This problem arises when, in the name of expediency or efficiency, training time is compacted. Trainers are asked to "Name That Tune" (or complete the training) in shorter and shorter time blocks. This show starts with "The Management Team only needs an overview", and ends with training being designed to fit a time slot, as opposed to being designed to build specific skills. The typical result of the "Name That Tune - shorten the session for my people Game", is training that is little more that exposure to a topic area - not training which can transfer real skills, with real practice time in the classroom.
What You Can Do
? Give the training staff some muscle - let them be strong advocates for training that is skill based, and not just meant to fill the ever-shortening time slot. ? Determine clear performance outcomes for the effort up front.
Final Thoughts Training can be expensive, often time consuming, and disappointing - both to the individuals and to the organization. Training and learning is also vitally important to the success of organizations. These Seven Reasons are often why training is so disappointing and time consuming. Taking the actions listed will help reduce the cost, lower the frustration and disappointment and drastically increase the effectiveness of the training in your organization.
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Oleg Blokhin, a Russian journalist usually attached to mercenaries in Syria, posted a video on social media on Tuesday from a deserted US military base in the village of al-Saadiya, near Manbij.
Six adults removed from house and man, 58, arrested
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The group of six were discovered after the oldest son, 25, visited a local bar, the Kastelein cafe. On the first occasion, 10 days ago, he âordered and drank five beers on his ownâ, the owner, Chris Westerbeek, told broadcaster RTV Drenthe. When the man reappeared last Sunday, he âlooked confusedâ, Westerbeek said. âHe was unkempt, with long tangled hair. We got talking. He said he had run away and needed help, and that he had never been to school. Then we called the police.â
Police and protesters clash in city centre, as well as other Catalonia towns
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Protesters lit fires and erected makeshift barricades in the centre of the city before the crowd was dispersed by baton charges by Spanish and Catalan police, as far as Passeig de GrĂ cia, the elegant boulevard that is home to many of the cityâs most exclusive shops and hotels.
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Garcetti, who was announced on Wednesday as the next chair of the C40 group of global cities, said he would use his position to seek âa more formal role in the deliberationsâ at the conference.
âThe United Nations works directly with cities all the time ... so they shouldnât feel feel scared about jumping down to that local level,â he said.
She has barely ever been in a car, and never eaten meat or flown. Now 31, she lives on the 15th floor of a city centre tower from where she can just see the ocean 500 yards away on one side and the suburbs and informal settlements sprawling as far as the eye can see on the other.
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âArchitecturally, the station building is superb. But neighbourhoods around stations are never easy, wherever they are in the world.â
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The Northern Powerhouse Independent Review (NPIR), established to inform or pre-empt the governmentâs own review of HS2, recommended a new body, HS2 North, be established to integrate HS2 with proposed Northern Powerhouse Rail links.
Charges laid in regards to racist chanting during England win
Prime Minister describes events in Sofia as âstain on footballâ
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European footballâs governing body has opened disciplinary proceedings against the Bulgarian Football Union (BFU) for racist behaviour of its supporters after the incidents at the Vasil Levski Stadium in Sofia, in which some home fans made monkey noises at Tyrone Mings, Raheem Sterling and Marcus Rashford in the 6-0 victory for Gareth Southgateâs side.
The Republican senator Lindsey Graham and Democrat Chris van Hollen are expected to launch a bipartisan bill on Tuesday aimed at forcing the Turkish president, Recep Tayyip ErdoÄan, to halt his military campaign in north-eastern Turkey, amid reports of widespread human rights abuses and the release of Isis militants who had been detained there.
Vinzent Tarantino has pleaded not guilty to murdering the Sydney 12-year-old who vanished on her way to school in 1998
A man accused of murdering a girl as she walked to school 21 years ago has told a Sydney jury he had no involvement âwhatsoeverâ in her death.
Vinzent Tarantino has pleaded not guilty in the New South Wales supreme court to murdering 12-year-old Quanne Diec, who vanished on 27 July 1998 after leaving her Granville home to walk to the train station on her way to school.
Unicef report finds poorest children at greatest risk, while price of healthy food in rich nations drives food poverty
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The Unicef report laid bare the alarming rate at which poor diets and a âfailingâ food system are damaging children, saying that âmillions are eating too little of what they need and millions are eating too much of what they donât need: poor diets are now the main risk factor for the global burden of diseaseâ.
A third of workers in study experienced dangerously high body temperatures, despite working ban during hottest periods
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The findings come just weeks after the Guardian revealed that hundreds of workers may be dying due to exposure to Qatarâs intense summer heat.
Global hunger index finds countries affected by drought and conflict in sub-Saharan Africa have seen biggest increases in undernourished people
The climate crisis is driving alarming levels of hunger in the world, undermining food security in the worldâs most vulnerable regions, according to this yearâs global hunger index.
The annual report, a rankingof 117 countries measuring hunger rates and trends, shows progress since 2000 but warns that the world still has a long way to go to reach the zero hunger target agreed by world leaders by 2030.
Children taken to safety in Raqqa after hundreds of people fled camp holding Islamic State affiliates in northern Syria
Three orphans believed to be British citizens have been evacuated from an area in northern Syria that was the focus of recent attacks by Turkish troops and their allies.
The Guardian understands that the three children, Amira, 10, her sister, Hiba, eight, and their brother, Hamza, were evacuated from a camp for people associated with Islamic State in Ain Issa on Sunday. They were part of a group of 24 children taken to safety by the UN refugee organisation.
Exclusive: Upmarket brand, which has just launched UN partnership, opens investigation as female labourers in Bangladesh factory say they suffer regular abuse
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The Canadian brand recently launched a partnership with the United Nations to reduce stress levels and promote the mental health of aid workers.
Twelve Democratic 2020 presidential candidates will share the stage in the perpetual swing state on Tuesday
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Twelve of the candidates have qualified to participate, and they will all share one stage â marking the most crowded debate stage of this election cycle so far. But the dynamics of the race have changed since the candidates last met in September, and some of the contenders face the prospect of this being their last debate.
UK lawyers say more women are coming forward, but are police and prosecutors ready?
The clearest impact of the #MeToo movement on the British justice system has been a sharp rise in the number of complaints made to police of rape and sexual assault over the past two years.
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Analysts say tactic of cooperation against nationalist parties appears to be working
A narrower-than-expected win for Polandâs ruling Law and Justice party (PiS) and a serious setback for Hungaryâs governing Fidesz show eastern Europeâs illiberal nationalist parties are not entirely invincible, analysts and commentators have said.
âIt looks like this may be a small step in the right direction â but itâs clear the opposition still has an awful lot of work to do,â said Agata GostyĆska-Jakubowska, a senior research fellow at the Centre for European Reform.
A close ally is abandoned, and Isis is regrouping. The speed of the unravelling is breathtaking
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The Islamic State flag has been raised once more and the last vestige of US credibility as a reliable partner lies crushed under Turkish tank tracks. It has arguably been the worst seven days for US foreign policy since the invasion of Iraq.
Residents of Drenthe, a province in the north-east Netherlands, reacted to the discovery of a group of people believed to have spent years living in the cellar of a remote farmhouse 'waiting for the end of time'.
Six adults were removed and being taken care of, police confirmed, while a 58-year-old-man who was renting the farmhouse was arrested after refusing to cooperate with their inquiry.
Native American tribes from up and down the west coast came together in San Francisco Bay to celebrate Indigenous Peoplesâ Day on 14 October. Starting at dawn people paddled traditional tribal canoes around Alcatraz Island â the famous former prison site which was occupied by Native Americans from 1969-71. This year marks the 50th anniversary of the historic act of resistance that launched the modern era of indigenous rights
Protesters took to the streets of Barcelona and other parts of Spain after the supreme court jailed nine Catalan separatist leaders for sedition over their role in a failed independence bid in 2017. Three main streets in Barcelona were blocked, as was train and metro access to Barcelona airport
Japanâs Typhoon Hagibis made landfall south of Tokyo on Saturday evening with heavy rain, which flooded the city and surrounding areas. The death toll has reached 36 and many people are still missing. Emergency workers swung into action, with helicopters plucking people from flooded buildings and police swimming through waters looking for missing people
Rescue efforts have begun in Japan following Typhoon Hagibis, which flooded Tokyo and surrounding areas and left at least 25 dead and 15 missing.
Hagibis, one of the strongest storms to hit Japan in decades, made landfall south of Tokyo on Saturday evening and moved northward. It brought torrential rain and ferocious winds, causing widespread damage
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