Ten Reasons to Implement Choice Theory in Your Organization

What is Choice Theory (CT)? CT is a theory of the explanation of human behavior. CT has applicability to both a person's personal and professional life. It teaches us about our five basic needs, how to meet those needs in a responsible way, and how to take personal responsibility for getting those needs met.

I have assisted many company with implementing the concepts and principles of Choice Theory (CT) in the workplace over the years. Their reasons ranged from mere curiosity to desiring a total immersion of their company into the concepts and principles of CT. Those companies that were committed to learning the CT model and implementing it correctly received better than expected results.

One of the elements of implementing CT in the workplace is to put the three conditions of quality in place. Those three conditions are:

1. Create a need-satisfying environment for your employees.

a. Employees need to feel connected to each other, management and the mission and vision of your company.

b. Employees need to feel empowered by having their opinions sought out and listened to and having their work respected.

c. Workers need to feel safe on the job. This pertains to their emotional, as well as physical safety.

d. Workers need to have the ability to make choices and exercise some independence within the definition of their jobs.

e. Workers need to experience some fun and learning on the job.

2. Workers must only be asked to do useful and meaningful work. If this is not clear, management must take the time to explain it if quality is what you are seeking.

3. Finally, workers need to be asked to self-evaluate their work. This self-evaluation component is far beyond the scope of this article but suffice it to say that two main components are required for employees to be able to accurately and honestly self-evaluate.

a. There must not be fear in the workplace. If employees believe that management will hurt them with the information shared during self-evaluation, then one can hardly expect honesty.

b. Also, there must be a very clear and definite matrix of what quality looks like. The employee must have an ideal to compare their work against.

When these components and others are added to the workplace, you can expect:

1. Increased employees' satisfaction. Employees will be taught that they have the potential, capability and responsibility to personally get their five basic needs met. This awareness will result in a decrease of a sense of victimization and complaining, because employees will be focused on solutions they can implement instead of the problems that exist.

2. A unified approach to conceptualization of issues. Once all your employees understand CT, they will be conceptualizing problems in the same way. This unified approach will decrease a lot of competition amongst your employees and will result in the creation of a unified, cohesive and committed group of workers who believe in the direction your company is headed.

3. Room for individuals' strengths and unique approaches. CT is a framework within which to operate that encourages people's personal expression. Employees will be able to include their unique and creative talents, as long as they don't conflict with CT principles.

4. More effective communication. When everyone in your company understands the basic framework for conceptualizing human behavior, then communication is enhanced. There will be fewer misunderstandings because all are speaking the same language.

5. Less employees stress. Many employees experience stress on the job. This usually comes from a lack of understanding about responsibilities. CT assists employees to understand that the only person they can control is themselves. Once people stop expending energy trying to change people or circumstances beyond their control and instead begin to focus on what adaptive response they can take, stress levels dramatically decrease.

6. Decreased employee turnover. When management learns the steps to create a need satisfying environment for employees, while holding them accountable for their work, employees become dedicated and committed to the work they do. When people are in environments that meet their five basic needs, there is motivation to stay in that environment.

7. Increased creativity. When employees work in an environment created by their employer that allows for self-expression and encourages personal power, limitless creativity is unleashed, which often results in business improvement and expansion.

8. Enhanced relationships. CT teaches people to get their needs met without interfering with others meeting their needs. When this happens, the status of their current personal and professional relationships improves both at work and at home. The possibilities are endless!

9. Improved services to customers. Using CT/RT, employees assist customers to clarifying what it is they want and to evaluate the best ways for getting there. Customers appreciate this approach, which will improve customer satisfaction, resulting in repeat business and an increase in referrals.

10. Decreased Resistance/Increased Cooperation. When CT is implemented in the workplace, employees become less resistant and more cooperative because they are being heard. When we stop pushing people in the direction we think is best and focus instead on building better relationships, resistance is decreased and cooperation is increased.

If you are interested in learning about implementing CT in your company, visit www.CoachingforExcellence.biz">www.CoachingforExcellence.biz and check our calendar for upcoming teleclasses, chats and workshops.

Kim Olver has a graduate degree in counseling, is a licensed professional counselor and a business coach in the area of interpersonal skills. Since 1987, Kim has extensively studied the work of Dr. William Glasser's Choice Theory, Reality Therapy and Lead Management. She was certified in Reality Therapy in 1992 and continued her studies to become a certified instructor for the William Glasser Institute. She is an expert at empowering people to navigate the sometimes difficult course of life---teaching them how to get the most out of the circumstances life provides them. These are incredibly powerful ideas with equal application to one's work and personal lives. Kim can work with you to empower your staff and clients and propel your organization to the next level.


Rolling coverage of the day’s political developments as they happen, including reaction to the Commons voting to try to take control of the Brexit process

Andrea Leadsom, the leader of the Commons, is due to make a business statement at 12.30pm. Presumably this will cover the topic of indicative votes.

One oral ministerial statement today: Business Statement - @CommonsLeader and @Valerie_VazMP

Here are some more quotes from Jacob Rees-Mogg in his ConservativeHome podcast explaining why he thinks MPs will face a choice between Theresa May’s deal and a no-deal Brexit. (See 10.12am.)

From a Eurosceptic point of view, from the point of view of somebody in my position, as one of the minority of MPs who really want to leave, we have to recognise that what we want and what we can deliver is not necessarily the same because of our lack of numbers. The ERG and other Eurosceptics in parliament cannot win any vote on our own ...

The prime minister does not want to leave without a deal. And the cabinet does not want to leave without a deal. And if parliament does not want to leave without a deal, it is therefore very, very difficult to see who you get to leaving without a deal, even though that is the law of the land.

I think Downing Street has lost the opportunity to leave without a deal. I think that was a mistake. It seemed last week as if Downing Street was going to take that opportunity, and that would have been on 29 March, on Friday, at 11 o’clock at night, and it has now been pushed into the long grass.

And why do I think that was an error? Well, the legal position was leaving. It was what people voted for, effectively. It was what the government was pretty clear would happen. The prime minister said 100 times or more from the despatch box that we would leave on 29 March. So I think there’s a feeling that political trust is not what it ought to be.

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Inadequate sewage systems have led to contaminated water, with 18 million people lacking access to basic sanitation

Yemen is seeing a sharp spike in the number of suspected cholera cases this year, as well as increased displacement, the UN said.

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Related: No collusion, plenty of corruption: Trump is not in the clear | Richard Wolffe

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William Barr: Although my review is ongoing, I believe that it is in the public interest to describe the report and to summarize the principal conclusions reached by the Special Counsel and the results of his investigation.

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  • If you have an experience or story tip on this topic to share with the Guardian, contact college.admissions.tips@theguardian.com

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Chairman of the US house of representatives judiciary committee, Jerrold Nadler, tells a news conference on Sunday that his committee plans to call on attorney general William Barr to answer questions about Robert Mueller's Russia report.

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