Ten Reasons to Implement Choice Theory in Your Organization


What is Choice Theory (CT)? CT is a theory of the explanation of human behavior. CT has applicability to both a person's personal and professional life. It teaches us about our five basic needs, how to meet those needs in a responsible way, and how to take personal responsibility for getting those needs met.

I have assisted many company with implementing the concepts and principles of Choice Theory (CT) in the workplace over the years. Their reasons ranged from mere curiosity to desiring a total immersion of their company into the concepts and principles of CT. Those companies that were committed to learning the CT model and implementing it correctly received better than expected results.

One of the elements of implementing CT in the workplace is to put the three conditions of quality in place. Those three conditions are:

1. Create a need-satisfying environment for your employees.

a. Employees need to feel connected to each other, management and the mission and vision of your company.

b. Employees need to feel empowered by having their opinions sought out and listened to and having their work respected.

c. Workers need to feel safe on the job. This pertains to their emotional, as well as physical safety.

d. Workers need to have the ability to make choices and exercise some independence within the definition of their jobs.

e. Workers need to experience some fun and learning on the job.

2. Workers must only be asked to do useful and meaningful work. If this is not clear, management must take the time to explain it if quality is what you are seeking.

3. Finally, workers need to be asked to self-evaluate their work. This self-evaluation component is far beyond the scope of this article but suffice it to say that two main components are required for employees to be able to accurately and honestly self-evaluate.

a. There must not be fear in the workplace. If employees believe that management will hurt them with the information shared during self-evaluation, then one can hardly expect honesty.

b. Also, there must be a very clear and definite matrix of what quality looks like. The employee must have an ideal to compare their work against.

When these components and others are added to the workplace, you can expect:

1. Increased employees' satisfaction. Employees will be taught that they have the potential, capability and responsibility to personally get their five basic needs met. This awareness will result in a decrease of a sense of victimization and complaining, because employees will be focused on solutions they can implement instead of the problems that exist.

2. A unified approach to conceptualization of issues. Once all your employees understand CT, they will be conceptualizing problems in the same way. This unified approach will decrease a lot of competition amongst your employees and will result in the creation of a unified, cohesive and committed group of workers who believe in the direction your company is headed.

3. Room for individuals' strengths and unique approaches. CT is a framework within which to operate that encourages people's personal expression. Employees will be able to include their unique and creative talents, as long as they don't conflict with CT principles.

4. More effective communication. When everyone in your company understands the basic framework for conceptualizing human behavior, then communication is enhanced. There will be fewer misunderstandings because all are speaking the same language.

5. Less employees stress. Many employees experience stress on the job. This usually comes from a lack of understanding about responsibilities. CT assists employees to understand that the only person they can control is themselves. Once people stop expending energy trying to change people or circumstances beyond their control and instead begin to focus on what adaptive response they can take, stress levels dramatically decrease.

6. Decreased employee turnover. When management learns the steps to create a need satisfying environment for employees, while holding them accountable for their work, employees become dedicated and committed to the work they do. When people are in environments that meet their five basic needs, there is motivation to stay in that environment.

7. Increased creativity. When employees work in an environment created by their employer that allows for self-expression and encourages personal power, limitless creativity is unleashed, which often results in business improvement and expansion.

8. Enhanced relationships. CT teaches people to get their needs met without interfering with others meeting their needs. When this happens, the status of their current personal and professional relationships improves both at work and at home. The possibilities are endless!

9. Improved services to customers. Using CT/RT, employees assist customers to clarifying what it is they want and to evaluate the best ways for getting there. Customers appreciate this approach, which will improve customer satisfaction, resulting in repeat business and an increase in referrals.

10. Decreased Resistance/Increased Cooperation. When CT is implemented in the workplace, employees become less resistant and more cooperative because they are being heard. When we stop pushing people in the direction we think is best and focus instead on building better relationships, resistance is decreased and cooperation is increased.

If you are interested in learning about implementing CT in your company, visit www.CoachingforExcellence.biz">www.CoachingforExcellence.biz and check our calendar for upcoming teleclasses, chats and workshops.

Kim Olver has a graduate degree in counseling, is a licensed professional counselor and a business coach in the area of interpersonal skills. Since 1987, Kim has extensively studied the work of Dr. William Glasser's Choice Theory, Reality Therapy and Lead Management. She was certified in Reality Therapy in 1992 and continued her studies to become a certified instructor for the William Glasser Institute. She is an expert at empowering people to navigate the sometimes difficult course of life---teaching them how to get the most out of the circumstances life provides them. These are incredibly powerful ideas with equal application to one's work and personal lives. Kim can work with you to empower your staff and clients and propel your organization to the next level.


MORE RESOURCES:

As EU negotiator meets Brexit secretary in Brussels, Raab calls for more ‘vim’ in talks

The EU’s chief negotiator, Michel Barnier, has welcomed Dominic Raab to Brussels with a thinly veiled critique of Theresa May’s Chequers plan and a 13-week deadline in which to solve the problem of the Irish border.

Appearing with Barnier for the first time in the Belgian capital, the new Brexit secretary, clutching a copy of the UK’s recently published Brexit white paper, called for more “vim, vigour and energy” in the troubled negotiations.

Continue reading...

Man believed to be in his 50s seen swinging an axe to fell a tree in Brazilian forest

Remarkable footage has been released of an uncontacted indigenous man who has lived alone in an Amazon forest for at least 22 years.

Semi-naked and swinging an axe vigorously as he fells a tree, the man, believed to be in his 50s, has never been filmed so clearly before and appears to be in excellent health.

Continue reading...

‘Nation state’ law gives Jews exclusive rights over Arabs who make up fifth of Israel’s population

The passing of a law in Israel that affords exclusive rights to Jewish people and removes Arabic as an official language has rippled through the country’s Arab minority, who have decried the legislation as unabashedly racist.

“It’s one more law, one more racist law,” said Najib Hadad, 56, in Nazareth, the country’s largest northern city whose residents are predominately Arab.

Continue reading...

  • Russian officials hail ‘important verbal agreements’ in Helsinki
  • Democrats: ‘Utterly amazing that no one knows what was said’

The White House was under growing pressure on Thursday to provide a full account of Donald Trump’s private talks earlier this week with Vladimir Putin, as Russian officials spoke of “important verbal agreements” made.

As some Democrats went as far as to push for the US translator in the room during Monday’s summit in Helsinki to give an account to Congress, Putin on Thursday hailed the meeting as a “success”.

Continue reading...

  • ‘They have truly taken advantage of the U.S., but not for long!’
  • Google guilty of ‘serious illegal behaviour’ over Android apps

Donald Trump has attacked the European Union’s decision to fine Google $5.1bn (£3.8bn) for “serious illegal behaviour”.

The European commission announced the record fine on Wednesday after an investigation found the tech company had required smartphone operators to pre-install Google’s search and browser apps or lose access to its online store and streaming service.

Continue reading...

Archaeologists open granite tomb but are dismayed at state of decay after ‘sewage leak’

Egyptian archeologists have opened a 30-tonne black granite sarcophagus to find three decomposed mummies after sewage water apparently leaked inside.

“The sarcophagus has been opened, but we have not been hit by a curse,” said Mostafa Waziry, the head of Egypt’s Supreme Council for Antiquities, in response to news reports warning of maledictions hidden inside the tomb in the port city of Alexandria.

Continue reading...

Demands for inquiry after film surfaces of Élysée officer in police visor hitting protester

Emmanuel Macron is facing a damaging political scandal after one of the French president’s top security officers was filmed hitting and stamping on a young man at a Paris demonstration while dressed as a police officer.

The French public prosecutor opened a preliminary inquiry on Thursday into a raft of possible charges including violence by a public official, pretending to be a member of the police and illegally using police insignia.

Continue reading...

The homeland security department renewed, but did not redesignate, temporary protected status for Somalis

Nearly 500 Somalis who escaped terrorism and drought will be allowed to remain in the US until at least March 2020, the US homeland security department announced on Thursday.

Related: Mogadishu atrocity may provoke deeper US involvement in Somalia

Continue reading...

Michael and Heather Martin were sentenced to five years of probation last year for treatment of children in videos

YouTube has banned a family of vloggers from its platform, after the parents were convicted of child neglect in the course of filming their popular “prank” videos.

Michael and Heather Martin,who post videos under the name FamilyOFive, were sentenced to five years of probation for child neglect in September last year, after viewers raised alarm over their treatment of their children in videos.

Continue reading...

Legislation stipulates only Jews have right of self-determination in the country

The European Union has led a chorus of criticism after Israel passed a controversial law declaring that only Jews have the right of self-determination in the country.

Adding that the legislation would complicate a two-state solution to the Israel-Palestinian conflict, the EU joined Israeli Arab political leaders, Israeli opposition politicians and liberal Jewish groups in the US in flagging up concern, with some saying the law amounted to “apartheid”.

Continue reading...

Home Office wants more freedom to find information on terrorists and gangs via children

British police and intelligence agencies are using children as spies in covert operations against terrorists, gangs and drug dealers.

A committee of the House of Lords revealed the practice while raising the alarm over government plans to give law enforcement bodies more freedom over their use of children.

Continue reading...

Decision means former Catalan president and colleagues no longer face extradition threat

A Spanish judge has dropped the international arrest warrants issued for the former Catalan president Carles Puigdemont and five other pro-sovereignty politicians over their roles in last year’s illegal referendum and subsequent unilateral declaration of independence.

The supreme court judge Pablo Llarena announced the decision a week after a German court said it would extradite Puigdemont only over alleged misuse of public funds rather than the more serious charge of rebellion.

Continue reading...

  • Athlete won Kazakhstan’s first-ever Olympic skating medal
  • 25-year-old was killed during an attempted robbery

Denis Ten, the first Kazakh figure-skater to win an Olympic medal, has been killed at the age of 25.

Kazakh news agency Kazinform reported that Ten died after being stabbed as two men attempted to steal his car mirrors in the country’s largest city, Almaty. He was taken to hospital but died around 3pm local time on Thursday. Kazakh authorities say they are treating his death as murder.

Continue reading...

Facebook founder had suggested site did not need to remove ‘unintentional’ denial

Mark Zuckerberg has been criticised by Jewish groups and anti-racism organisations for suggesting Holocaust denial should be allowed on Facebook because it could be unintentional.

In an interview on Wednesday, the Facebook founder said he found Holocaust denial “deeply offensive”, but added: “I don’t believe that our platform should take that down because I think there are things that different people get wrong. I don’t think that they’re intentionally getting it wrong … It’s hard to impugn intent and to understand the intent.”

Continue reading...

Feng shui masters are still regularly consulted to help make the city’s buildings harmonious and prosperous

“A lot of people design spaces in Hong Kong and then consult a feng shui master afterwards. But for us it was very important to consult one right from the beginning,” says Philippa Wong of M.int Academy, a learning centre in Hong Kong’s Aberdeen area that offers music tuition.

Philippa and her sister Andrea opened the centre in August last year. Like many business owners in the city, they wanted to start off on the right foot and ensure optimal luck and a harmonious environment for their business to flourish. So they hired local feng shui master John Choi to advise on the most auspicious layout and design of their centre.

Continue reading...

In the fake offices and homes of the Well Living Lab, scientists monitor volunteers to identify ways to make them healthier and more productive

To outsiders, the workers in this under-construction office on the northern outskirts of Beijing will look like a normal group of employees – but the workplace will be like no other in China.

Every movement of the volunteers, students and interns working there will be monitored, measured, analysed and assessed. A team of scientists will be watching these human guinea pigs in a simulated real-life environment with sensors, microphones and wearable technology to monitor their physical, mental and emotional responses to the environment or building design.

Continue reading...

Tourism brings money and jobs to cities – but can also damage residents’ day-to-day lives, culture and heritage. Here are some solutions

How do you solve a problem like tourism? It employs hundreds of millions of people, buoys entire industries – but can tear apart the very cities that benefit from it, alienating residents and causing irreversible damage to their culture and heritage.

Protests across Europe have spurred talk of “responsible tourism” and forcing the sector to factor in sustainability, but the problem is already at such a scale that doing anything about it seems akin to turning around a cruise liner.

Continue reading...

In 1997 photographer Chris Leslie taught basic camera techniques at Sarajevo’s Bjelave orphanage and sent the children off to capture their city. This year he returned to see how their lives had unfolded

The children confined to Bjelave orphanage had suffered terribly – both because of the war, and from neglect and abuse. One journalist described the institution as “the worst place in Sarajevo apart from the morgue”.

It is more than 20 years since I first arrived in Sarajevo in late summer 1996. The destruction in the city was jaw-dropping: rows and rows of broken, bombed-out high-rise flats, shell craters and explosion indents everywhere; libraries, offices, factories all in ruins. This was city-wide destruction – a late-20th-century Dresden or Stalingrad.

Continue reading...

To fight school shootings, Utah allows teachers to carry a gun at school – and many are choosing to arm themselves and are taking combat shooting courses as preparation

Ryan Ferree, 33, is a keen shooter. If he could, he would shoot until the 160-decibel sound of a gunshot didn’t faze him. He would shoot so often that he wouldn’t freeze up if he had to aim at somebody he knew.

Ferree wasn’t always interested in guns. He got his concealed-carry permit in March, after becoming a teacher. Three months later, in June, he’s taking a local combat shooting course offered to teachers in St George, Utah.

Continue reading...

Scheme to tackle bullying and harassment in Westminster raises transparency concerns

Proposals to grant anonymity to MPs accused of harassment or expenses fraud outlined in a new behaviour code will be seen as politicians trying to cover up their misdoings, the chairman of the standards committee has warned.

Labour’s Sir Kevin Barron said he agreed that confidentiality was important to ensure people came forward, but said publishing the name of an MP under investigation would not cause “irreparable damage” to the probe.

Continue reading...

EU27 must ditch ‘unworkable’ plans and break impasse, PM tells Belfast summit

Theresa May is to tell the European Union it is time to drop what she feels is their inflexible view on an Irish border solution and “evolve” their position to break the impasse in Brexit talks.

In a speech in Belfast on Friday she is expected to brand the bloc’s calls for regulatory alignment north and south of the border as a “backstop” solution in the event of no deal as “unworkable”, and repeat her assertion that a border down the Irish Sea is unacceptable to any British prime minister.

Continue reading...

Prakash, accused of being an Islamic State recruiter, will remain in jail for now awaiting possible local terrorism charges

A Turkish court has rejected Australia’s request for the extradition of Islamic State suspect Neil Prakash, in a setback for Canberra’s efforts to prosecute him at home.

Prakash’s lawyer Mehmet Alper Unver said on Thursday Prakash could be freed from Turkish custody if the court ascertained he was not under investigation for other crimes.

Continue reading...

An amphibious vehicle has capsized with more than 20 people on board, including children

Several people have died after an amphibious vehicle with more than 20 people capsized on a lake in Missouri.

Southern Stone County Fire Protection District described the situation on Table Rock Lake as a “mass casualty incident” and said multiple crews were on the scene.

Continue reading...

Denis Furtado and his mother went missing when Lilian Calixto died after treatment

Police in Rio de Janeiro have arrested a celebrity plastic surgeon, known as “Dr Bumbum” along with his mother in connection with murder after one of his patients died following a surgical procedure conducted in his apartment on Saturday.

Rio police tweeted that, following a tip-off to a hotline, Denis Furtado, 45, had been arrested in the upmarket, beachside neighbourhood where he performed the buttock-enhancing treatment on bank manager Lilian Calixto, 46. She died in hospital in the early hours of Sunday morning.

Continue reading...

Dmitrii Donskoi, which went down during 1904-1905 Russo-Japanese war, has 200 tons of gold, says company claiming to have found it

A South Korean company’s claim to have found a sunken Russian warship has triggered a frenzy amid speculation the ship was carrying an enormous amount of gold when it sank 113 years ago.

The Seoul-based Shinil Group said its divers discovered a wreck it identified as the 6,200-ton Dmitrii Donskoi, which went down during the 1904-1905 Russo-Japanese war off an eastern Korean island. The company speculated about 200 tons of gold bars and coins that are worth 150 trillion won ($132bn) would probably still be aboard the ship.

Continue reading...

Prime minister confirms government is considering test for those seeking permanent residency

Australia will consider adding a “values test” for those considering permanent residency in order to protect its “extraordinarily successful” multicultural society, Malcolm Turnbull said.

The prime minister confirmed what his citizenship and multicultural minister Alan Tudge told the Australia/UK Leadership Forum overnight, where he floated the idea of a “values” test to fend off “segregation”.

Continue reading...

Global slavery index identifies electronics and clothes among UK imports from countries where labour abuses may have occurred

Billions of pounds worth of laptops, mobile phones and clothing likely to have been made using slave labour are being bought by UK consumers every year, researchers have said.

The global slavery index, which attempts to measure the scope and scale of slavery across the world, claims that G20 countries annually import more than £272bn of products from places with a high prevalence of modern slavery.

Continue reading...

Officials armed non-Rohingya civilians and suspended aid in months before Rakhine state, new research alleges

Authorities in Myanmar made preparations for attacks against the Rohingya with “genocidal intent” in the weeks before last year’s purge, a rights watchdog has claimed.

A report by Fortify Rights, a Bangkok-based organisation, alleges that officials carefully planned a systematic assault on the Rohingya community.

Continue reading...

Government accused of allowing arms industry to act with impunity, damaging development efforts and fuelling conflict

The British government’s role in arms exports has come under scrutiny amid accusations that the trade’s corrupt practices are being deliberately protected to benefit the economy.

Andrew Feinstein, CEO of Corruption Watch, an arms control watchdog, said the government’s approach was not only deeply damaging to Britain’s global development efforts but also fuelled world conflicts.

Continue reading...

Rampant child abuse, a culture that sexualizes young girls and draconian abortion laws have contributed to a child pregnancy rate that is among Latin America’s highest

When she took her 10-year-old daughter to hospital suffering stomach cramps and vomiting, Rosana had little idea of the ordeal ahead.

Continue reading...

Coastguard crackdown leaves thousands in overcrowded facilities, with many more at mercy of smugglers and militia

The number of migrants in Libya’s overcrowded detention centres has almost doubled over the past three months, according to the UN’s migration agency.

Amid a crackdown on Mediterranean crossings by the Italy and EU-backed Libyan coastguard, the number of people being held has swollen from 5,000 to 9,300, with thousands more at the mercy of smugglers in charge of unofficial detention facilities, the International Organization for Migration (IOM) said.

Continue reading...

CEOs have started to pull from the Trump playbook: offend, muddle, but ultimately change little

It was a busy week for the media strategists of powerful billionaires. Elon Musk, Mark Zuckerberg and Donald Trump all said troubling, offensive and, on occasion, factually incorrect things this week. Then hours later, tried to reach back in time and edit their statements, much like you would an errant Facebook post. All three either flatly denied they’d said what they said, or attempted to revise their statements in ways that failed to acknowledge that they’d been said in the first place.

Some of the original statements have been fiddled with so much they feel as though they happened years ago. But a recap: Musk baselessly called Vernon Unsworth, one of the divers who helped rescue a group of boys from a cave in Thailand, a “pedo” on Twitter. Zuckerberg told an interviewer that Holocaust deniers weren’t “intentionally getting it wrong” and would not remove their posts from Facebook because such posts are “not trying to organize harm against someone, or attacking someone”. Trump went against the clear findings of his own security agencies and said he didn’t see any reason why Russia would have interfered in the US election.

Continue reading...

Successes in the US, Israel and Qatar prove that religious and cultural hurdles highlighted in a new report can be overcome

“You need to start looking for a kidney donor right away. Start with social media and go all out.”

The tone and urgency of her doctor’s advice had left Ashley De La Mode somewhat perplexed. With just 5% kidney function remaining, the 38-year old makeup artist and single parent from London knew she needed an organ transplant sooner rather than later.

Continue reading...

President’s comments on election meddling called ‘disgraceful’ but most in his party are reluctant to enter open conflict

Air Force One departed Helsinki on Monday after a head-spinning week in which the US president attacked the postwar international order and sided with the Russian president Vladimir Putin over his own intelligence agencies about whether Moscow meddled in the US elections. The question that now looms before Republican lawmakers: how will they respond?

Related: Trump 'treasonous' after siding with Putin on election meddling

Continue reading...

Off-the-cuff diplomacy made it difficult to work out what was agreed but some details have emerged in wake of meetings

No communique was issued following the Trump-Putin summit in Helsinki, underlining the off-the-cuff informal diplomacy in which Donald Trump specialises. The absence of an agreed statement leaves secret the status and extent of any practical agreements reached either between the US president and his Russian counterpart or in the later wider meeting between officials.

Continue reading...

US intelligence chief Dan Coats seemed surprised when informed on-stage at the Aspen Security Forum of the White House's decision, delivered via Twitter, to invite Vladimir Putin to Washington. 'That's going to be special', he said.

Continue reading...

Nancy Pelosi, the Democratic leader of the House of Representatives, has said Donald Trump 'obviously seemed frightened' in his Helsinki press conference with the Russian president, Vladimir Putin. 'Putin also appears to be President Trump's puppeteer,' she said, adding that if Moscow was blackmailing Trump, it was a level of blackmail the American people could not afford.

Pelosi called on Trump to apologise for his 'disgraceful, dangerous and damaging behaviour'.

Continue reading...

One of President Emmanuel Macron's top security officials has been suspended after he was filmed beating a protester while illegally wearing a police visor in Paris. Alexandre Benalla was a senior member of security at the Élysée Palace. In the footage, he is seen dragging a woman before hitting and stamping on a young man

Continue reading...

Donald Trump now says he holds Vladimir Putin personally responsible for Russian meddling in the 2016 US election. It is the latest backtracking amid anger over his failure to publicly hold Putin to account at the Helsinki summit


Continue reading...

The US president, Donald Trump, tells CBS News’s Jeff Glor he holds the Russian president, Vladimir Putin, personally responsible for Russia’s interference in the 2016 US presidential election

Continue reading...

Former US president Barack Obama may have been considered the best dancer among US leaders, but his moves haven't impressed South Africa’s president. Cyril Ramaphosa ribbed Obama during his address at the Nelson Mandela Annual Lecture, saying the former US president had nothing on Nelson Mandela, whose simple swaying and big smile became known as the 'Madiba Dance'

Continue reading...

The US president often tries to soften his criticism of Germany by stating that his father was born there. This is not true. Fred Trump was born in New York. Trump’s grandfather Friedrich Trump was German. The mistake is reminiscent of Trump’s questioning of Barack Obama’s place of birth

Continue reading...

odrnews.com ©